---
title: "Configure work request type"
url: "https://docs.ops.center/en/article/configure-work-request-type"
language: "en"
last_updated: "2026-03-17T11:43:55.254Z"
---

# Configure work request type

Estimated reading time: 3 minutes

To enable work requests from Security Center SaaS to Operations Center, you must configure the work request type.To do so, Open the **Configuration** application and hover over the **System** tile.![](https://cdn-assets.productfruits.com/86491027-f8f4-4e2c-9edf-f966f8f6e59f)

From the dropdown menu, select **Roles**.

![](https://cdn-assets.productfruits.com/c77f7ccf-8c08-4a69-ba0b-7770f71e7713)

In the opened page, use the side navigation and select **Operations Center**, then go to the **Properties** tab.![](https://cdn-assets.productfruits.com/02474060-28b1-4784-8902-71bcbbe88eb0)

### **Create a board in Operations Center**

With a SaaS Premium license, a preconfigured board is already available in the Operations Center where work requests are routed. If you’d like to add additional boards or customize layouts, read  [this article](https://docs.ops.center/en/article/step-by-step-guide).

![](https://cdn-assets.productfruits.com/3884541e-4078-4f59-8010-f10c2d60c649)

### **Work request configuration**

Click the **+** icon to add a work request type. This allows you to configure the details of the card that will be created in Operations Center when using the one-click work request creation feature in Security Center SaaS.

![](https://cdn-assets.productfruits.com/5c8986d8-5435-4769-855c-9588002bb9ad)

-   Provide a **title** for the request so that when creating a work request from SaaS, operators can easily identify which request type to select.
-   The **Service user** field is prefilled automatically. 
-   Select the **board** where the work request will be created and choose the appropriate **category** for the card.

### **Contact Support**

If you have questions or need assistance, please reach out to our support team via [**OC-Support@genetec.com**](mailto:oc-support@genetec.com).