---
title: "Glossary"
url: "https://docs.ops.center/en/article/glossary"
language: "en"
last_updated: "2025-04-17T07:44:59.212Z"
---

# Glossary

Estimated Reading Time: 3 minutes

### **Introduction**

In Operations Center, there are several important terms that help define the structure of your work and workflows. Understanding these key components will make navigating and managing your tasks more efficient. Below is a breakdown of the most commonly used terms within the system.

### **Operations Center Glossary**

| Term | Description |
| --- | --- |
| Work Item | A task or item of work that needs to be completed. It includes various fields such as attachments, comments, checklists, and an audit log throughout its lifecycle. This term is typically used in API and back-end contexts. |
| Cards | A **visual representation** of a work item within the user interface. Cards are used in all user interfaces to represent work items. |
| Field | A **structured container** for storing information related to a work item or resource. |
| Board | A virtual **canvas** that visualizes a workflow, structured into columns and swimlanes containing cards. |
| Column (Board) | A visual representation of a **stage** (or state) in a workflow, used to show progress over time. |
| Lane (Board) | A **horizontal visual divider** on a board used to create separation, such as by team or priority. |
| Category (Work Item) | The **category** of work that needs to be done, typically used to classify tasks or projects. |
| Tag (Work Item) | An assignable **label** (tag) that can be used to group or signify cards according to the user’s needs. |
| WIP | **Work in Progress** — represents tasks currently being worked on within a column. |
| WIP Limit | The **maximum allowed number** of cards in a column at one time, ensuring work is not overburdened. |
| Resource | A **tangible or intangible asset** required to complete work items, including people, tools, or equipment. |
| System | A **customer environment** in a multi-tenant system architecture. |
| Checklist | A list of smaller tasks that need to be completed as part of a larger work item. |
| Custom Field | A user-defined field that can be created in addition to the system's default fields to capture specific data for a board. |

### **Contact Support**

If you have questions or need assistance, please reach out to our support team via OC-Support@genetec.com.