---
title: "Subscription management"
url: "https://docs.ops.center/en/article/subscription-management"
language: "en"
last_updated: "2026-03-11T14:40:47.861Z"
---

# Subscription management

2 minute read

-   **Can I purchase a multi-year subscription?**  

No. Licensing is renewed every 12 months.

-   **How do I know when a customer’s subscription has an upcoming renewal?**

Billing will be directed to our channel partners. For questions about invoicing, [contact our Subscriptions team](mailto:subscriptions@genetec.com).

-   **How and when am I invoiced for my customers’ subscriptions?**

You’ll be invoiced on the anniversary date of the subscription activation and will be provided with pre-warning notifications of an upcoming payment due date with a statement. Quotes can be provided to customers that require traditional quotes and purchase orders to comply with their procurement processes. If a quote is required, contact your Channel Sales team.

-   **Are additional user licenses prorated?** 

No. Operations Center subscriptions do not require additional purchases during the subscription service per our fair use policy.