---
title: "Turning Microsoft Forms into Actionable Cards Part I"
url: "https://docs.ops.center/en/article/turning-microsoft-forms-into-actionable-cards-part-i"
language: "en"
last_updated: "2025-06-04T12:03:49.700Z"
---

# Turning Microsoft Forms into Actionable Cards Part I

Now that we’ve covered how Power Automate connects external triggers to Operations Center, let’s put that into action by transforming Microsoft Form submissions into work items. Instead of manually sifting through responses, we’ll set up a flow that automatically converts each submission into a properly formatted card in Operations Center—complete with all the details, priority levels, and assignments.

Think of it as giving your forms a **direct line to action**—no more copy-pasting, no more missed reports. Just a smooth, automated process that ensures every submitted form becomes a trackable, actionable work item. Let’s dive in!

**Map Microsoft Form Fields to Work Item Fields**

Now, let’s decide what information from the form gets added to the card:

1.  **Title**: Choose the form question that should appear as the **work item title**. (In our example, we use *"What is the issue?"*)
2.  **Single Select Question**: Operations Center supports single select dropdown fields, but connecting them to Microsoft Forms **is tricky**. To simplify this, we use a **Single Line Text** custom field instead.
3.  **Attach a file** (coming later)

### **Create a Flow in Power Automate**

-   In Power Automate, go to the **\+ Create** tab.

![](https://cdn-assets.productfruits.com/2b488349-7eb6-473e-9029-9f815ff40cdc)

-    Click '**Automated cloud flow**', give your flow a name and select '**When a new response s submitted**' and create.

![](https://cdn-assets.productfruits.com/b4339d02-f6b5-44a7-9908-9e82b4acd298)

### **Connect to the Microsoft Form**

-   Click on the trigger tile and select the **Microsoft Form** you want to pull responses from.

![](https://cdn-assets.productfruits.com/aa4d3511-d07d-424f-8361-d7e9691d7f22)

-   Click the **\+ icon** to add a new action and search for **Forms**, then select **"Get response details"**.

![](https://cdn-assets.productfruits.com/476721ed-99e9-4615-ab64-7488274a68a5)

-   Choose the same **form** and set the **Response ID** to **"Response ID".** 

![](https://cdn-assets.productfruits.com/f09ad83b-4449-4957-ab4c-9de7323d49bc)

### **Map card's title**

-   Click the **\+ icon** to add another action and under action, select **Custom for the connector type**, then choose the **connector** you created earlier.

![](https://cdn-assets.productfruits.com/1166a955-10cd-419f-b883-8c90e3000b27)

-   Use the search bar to find **"Create work item (simple)"** and select it.

![](https://cdn-assets.productfruits.com/d4e5171c-3da8-4e76-b7b8-86b920362943)

**Authenticate with Operations Center**

To connect to Operations Center, you’ll need the **Client ID and Client Secret** from the service user you created.

-   Give the connection a name.
-   Enter the **API key** in this format: ClientIDClientSecret  (nospaces)

![](https://cdn-assets.productfruits.com/271ec29b-544b-4785-a493-9a49a0957391)

-   Set the **Tenant ID** to fetch the available **Board IDs**, then select the correct board.

![](https://cdn-assets.productfruits.com/2ee9127e-ba72-4062-a7e2-b53d165a858a)

### **Map the single select question**

Operations Center supports dropdown fields, but connecting them to Microsoft Forms **is tricky**. To simplify this, we use a **Single Line Text** custom field instead.

💡 **Need help with custom fields?** Learn more about them [here](https://docs.ops.center/en/article/create-custom-fields) and how to assign them to card layouts [here](https://docs.ops.center/en/article/customise-cards).

![](https://cdn-assets.productfruits.com/a6d3acfe-e759-43be-89c1-6c45b40f0825)

**Add A New Action in Power Automate**

Now, let’s continue building the automation by updating the **custom fields** in your Operations Center work item.

-   Click **+** to add another action and just like before, select the **custom connector** and pick the **Operations Center connector** you created.

![](https://cdn-assets.productfruits.com/868fe419-d024-445a-97f3-9b95f94345b2)

-   Use the search bar to find and select **"Change work item custom field"**.

![](https://cdn-assets.productfruits.com/892e1f87-fc88-41d0-abfd-6774c0b3ca61)

**Set Up the Custom Field Update**

Now, this part isn’t strictly top-to-bottom like the previous steps, but don’t worry—we’ll **break it down step by step** so everything lands in the right place.

**Select the Tenant ID**

-   First, choose the **Tenant ID.** This is necessary because Operations Center needs to know **which environment you're working in** before letting you access the correct board.
-   Next under the advanced parameters, check the boardId box.

![](https://cdn-assets.productfruits.com/2c6db86e-bd8b-4077-a358-3ef85e0e0ef8)

-   Now that you have the boardId you can select the board:

![](https://cdn-assets.productfruits.com/48670026-6adb-470e-9ddb-052d474b05b1)

**Finalizing the Custom Field Update**

Now, let’s correctly map the **work item update** in Operations Center:

**Set the Work Item ID:**

-   In the **WorkItemID field**, select **Body/ID** using `/` or the **lightning icon.** This tells Operations Center **which work item to update**.

**Map the Form Answer to the Custom Field:**

-   In **Body/Value**, use `/` or the **lightning icon** to select the **Microsoft Form response** that should be stored in Operations Center. This ensures the answer is transferred correctly.

**Choose the Correct Custom Field in Operations Center:**

-   In **Body/FieldId**, select the **custom field** from your Operations Center board. This fetches all available custom fields—make sure to pick the **single-line text field** that was created for this question.

![](https://cdn-assets.productfruits.com/5bf4ec3e-7cd0-429e-8e5c-f0f5fcef4573)

**🔹 Time to Save & Test!**

Once these fields are set, **click Save** to ensure all mappings are stored. Then, test your flow to confirm everything is working as expected!