---
title: "Using webhook to kick off workflows based on card changes"
url: "https://docs.ops.center/en/article/using-webhook-to-kick-off-workflows-based-on-card-changes"
language: "en"
last_updated: "2025-04-14T08:43:04.917Z"
---

# Using webhook to kick off workflows based on card changes

So far, we've used **external triggers** (like Microsoft Forms) to create work items in Operations Center. But what if the trigger comes from **within Operations Center itself**?

For example, let's say a work item is **moved to the "Approved" column** on your board. Instead of manually tracking approvals, Power Automate can:

✅  **Update a custom field** in the work item to reflect its approval.

**✅  Send an email notification** to a specified recipient.

### **Step 1: Create a Flow (or Add to an Existing One)**

First, **create a new flow** in Power Automate.

-   If you're **starting fresh**, click **\+ Create**, choose **Automated cloud flow**, and name your flow.
-   If you **already have a flow** you want to modify, just click **\+ Add an action** and continue.

![](https://cdn-assets.productfruits.com/0431cf27-7c77-456a-9674-8c2bd1852037)

Now, set up the trigger:

1.  **Select the Custom Connector** created for **your Operations Center cluster**.
2.  You can see **Create Webhook,** select it.
3.  Fill in the following details:
    -   **Tenant ID** → Select your **Tenant ID**.
    -   **Advanced Parameters → Board ID** → Select the **Operations Center board** where this flow should run.
    -   **Body Name** → Give this webhook a name so it’s easy to identify.

That's it—your webhook is ready to listen for changes!

![](https://cdn-assets.productfruits.com/5e4cc6db-a814-4dad-86fb-1943b79ad1af)

### **Step 2: Identify the Board Column for Tracking**

1.  **Add another action** and choose the **Custom Connector**.
2.  Search for **Get Board Column** and select it.![](https://cdn-assets.productfruits.com/df36a7aa-3761-408b-a068-334484828730)
3.  Fill in the details:
    -   **Tenant ID** → Select your **Tenant ID**.
    -   **Board** → Choose the board where work items are being tracked.
    -   **Column ID** → Select the **specific column** you want to monitor.
    -   **Rename the Action** → Change the name of this action to **match the column name** (this helps keep your flow organized).

![](https://cdn-assets.productfruits.com/6253e17f-983b-4774-adb3-82f08f5bf1b9)

### **Step 3: Set Up a Condition to Track Work Item Movement**

Now, we need to **check if a work item was moved to the "Approved" column**.

1.  **Add a new action** and search for **Condition**.
2.  **Rename the Condition** to **Check if Work Item Moved to Approved**.

![](https://cdn-assets.productfruits.com/51179efa-5f98-4f90-a37c-6ef2a89b8bd4)

Set up the condition:

-   In the first field, click **/ or the lightning icon**, then select **Body/EventName**.
-   Set the condition to **equals** and type: `BoardPositionChanged`.

![](https://cdn-assets.productfruits.com/176b683f-43f0-4e17-a614-790fb22d3a18)

Make sure to check the box for this item add another condition:

-   Click **/ or the lightning icon** and select **Body/ColumnId**.
-   Set it to **equal** **Body/ID** (use `/` or the lightning icon to find it).

![](https://cdn-assets.productfruits.com/f46c75d0-3e51-40aa-95b6-19aca2a430fb)

Make sure to **check both boxes** to make sure these conditions are applied correctly.

At this point, the flow will **only continue if a work item was moved to "Approved"**.

![](https://cdn-assets.productfruits.com/c821630e-7579-4b13-bee2-6ae03965656f)

### **Step 4: Update the Work Item in Operations Center**

If the condition is **True** (meaning a work item was moved to "Approved"), we need to **update the custom field** inside Operations Center.

1.  **In the "True" branch**, add a new action.
2.  Select the **Custom Connector** and search for **Change Work Item Custom Field Value**.
3.  Fill in the details:
    -   **TenantId** → Select your **TenantId**.
    -   **Advanced Parameters → BoardId** → Select the **board** where this update should happen.
    -   **Body/FieldId** → Use `/` or the lightning icon to select the **custom field** (in this case, "Approved").
    -   **Body/Value** → Set this to `true`.
    -   **WorkItemId** → Use `/` or the lightning icon to insert **Body/id** (this ensures the update applies to the correct work item).

At the end, your action should **look like this**: 

![](https://cdn-assets.productfruits.com/cec23389-29d7-43c5-8737-3d4d492e4850)

### **Step 5: Notify a Manager or Colleague**

If a manager or colleague **needs to be informed** when a work item is approved but **doesn't have direct access to the board**, Power Automate can **send them an email automatically**.

1.  Inside the **True condition**, **add a new action** and search for **Send an Email**.
2.  If it's your **first time setting up email notifications**, you might need to **accept permissions** before proceeding.

![](https://cdn-assets.productfruits.com/d55a4918-d0b5-4090-92cc-86dc893420b1)

   3. Fill in the email details:

-   **To** → Enter the recipient’s email address.
-   **Subject** → Write something clear, like: `"Work Item Approved: Immediate Attention Required"`.
-   **Body** → Customize the message with relevant details (e.g., the work item title, who approved it, and what needs to happen next).

![](https://cdn-assets.productfruits.com/6deef3f6-9d9b-4013-a4cc-6c1e5bcd040a)

That’s it! **Save your flow** and **test it** by moving a work item to "Approved". If everything is set up correctly:

✅ **Operations Center will trigger the flow**.  
✅ **Power Automate will update the work item**.  
✅ **A notification email will be sent (if configured)**.

Your automation is now **fully functional**, reducing **manual work** and ensuring **everyone stays in the loop**! 🎉