How to position Operations Center?

Operations Center may provide your customer with multiple solutions, so what is the best way to position the system?

Operations Center offers a versatile solution that can cater to the diverse needs of different users, which significantly enhances its value for customers. Instead of relying on multiple isolated systems, Operations Center can support various outcomes within a single platform. This unified approach is particularly beneficial for managing a wide range of routine tasks, providing a compelling opportunity for customers. Each customer’s situation is unique, and they may start with one specific outcome and expand as needed. Operations Center also integrates seamlessly within the broader Genetec environment, addressing needs like work ticketing or dispatching, especially for those without access to Security Center.

Bridging Market Gaps with Flexibility and Simplicity

Overview of Operations Center

The system integrates workflows, enhances situational awareness, and supports cross-team collaboration via web and mobile apps.

What makes Operations Center uniquely positioned to address a market gap?

And for this: While there are some similarities to other types of systems, we are uniquely positioned to address a large gap in the market. Operations Center is NOT a

• Computer-Aided Dispatch system
• ERP
• PSIM

How does Operations Center balance flexibility and simplicity?

Our system is built to be extremely flexible, allowing you to support the widest range of customers possible, while also consistent and simple so that it becomes a repeatable business offering for your team.

How does Operations Center allow customers to start with their biggest pain point?

Customers can get started using Operations Center to address their largest pain point from a wide range of meaningful outcomes, and then they can scale upwards or wider however best fits their needs. Their journey does not have to match other customers, which reduces friction and is more likely to lead to long-term usage than other systems which are much more rigid.

Maximizing Value Through User-Based Licensing and System Consolidation 

Operations Center licensing is based only on users, which provides a larger value to the customer as we grow to address multiple outcomes for users. Simply doing more work in Operations Center does not change system costs, but we often are able to replace multiple systems, reducing overall costs to the customer.

As more work is being managed in Operations Center for a customer, they begin to benefit organizationally as reports can be generated in a single system using all collected data. This allows reports to show various impacts, dependencies, and other types of relationships between work and resources typically not easily available.

Consolidation affects and the potential benefits an organization can gain:

• Organizational reports
• Cause and Effect understanding
• Trends and statistics
• Cost reduction
• System maintenance reductions