Operations Center for Investigation Management
If it’s not on paper, then it didn’t happen...
Audit trails and reports are the finished product of work, gathering and sharing these is the investigators' goal.
Operations Center can also help your customers respond to and address investigations. These activities can range from simple follow-ups to more exhaustive analytical after-action reviews and more.
The scope of investigations covers all types of information gathering about work or activities and requires that information is structured into a report that can be shared. Operations Center is designed so that it can manage wide ranging workflows like this, while making the process of documenting the work much more efficient.
Ask your customer about the variety of information they are asked for by both internal teams and also their external sources to get them thinking.
Enhancing Investigation Management
1. Streamlining Investigations
Your customers team can ensure that they are aware of all investigations so that they can prioritize properly while not losing time waiting to hand off work. Operations Center easily supports segmenting different types of investigations that may need to be handled by specific groups for either privacy or organizational reasons.
2. Seamless Incident Reporting
Investigations can be triggered or requested in many ways to make the process of reporting incidents easy for both internal and external people. Operations Center can receive emails to start the process, end users may have existing web forms that can be connected, Security Desk users can make a request in a few clicks, and even more is possible.
3. Ensuring Control
Regardless of how the request comes in, your customer needs to be able to review it and either approve or reject it before someone starts working on it. The different types of work can have unique approval flows and requirements laid out, so everyone understands what is needed.
Collaborative and Efficient Investigations
The investigation work may have many stages and may even involve multiple teams to collaborate before it is completed. Each investigation can be worked on in real-time by multiple people without causing conflict while capturing essential audit details passively to help decrease any lost time or friction when handing off work.
Related files can be attached to the Operations Center card so that it is accessible to the rest of the investigations team, and it can also appear in reports as collaborating data. The keeps your team from storing data in various locations and risking losing it.
Customizable Reporting and Insightful Dashboards
When all of the work is completed and the information has been collected, a report can be created in Operations Center. These reports are entirely customizable by your team to give your customer the exact information they need in the format they require. Configuring dashboards that show various KPI’s, statistics, and other details about their investigations workload will provide leadership with deep insights into their operations which they may not be able to gain today.
Optimizing Investigation Workflows
Your customers may have a formal investigations department or team, or they may have staff members search through systems to gather information before shaping it into a single file that is shared. Let’s break down the different factors and see if there is room for improvement.
What are some general discovery questions a channel partner can ask the customer?
What are the personas in the buying group?
- Security directors
- Managers
- Chiefs of police
- I.T. departments
- Risk managers
- Legal departments
Can we define objectives or outcomes for each persona?
1. Security and safety leadership
- Establishing a standardized method to receive, approve, and manage investigations
- Reduce the time to completion of each investigation
- Eliminate bottlenecks in the process
2. I.T. and I.S.
- Cybersecurity and data security
- Availability and redundancy of systems
- Integrations and connections
3. Risk management and legal
- Compliance
- Record keeping
- Privacy and auditing
Comparing Operations Center to Other Systems: Key Differentiators
Operations Center stands out from other incident management systems by offering a comprehensive solution for handling various investigation activities. Unlike traditional systems, Operations Center integrates requests from multiple sources into a single interface, allowing for efficient response and management.
It supports requests from security desk users, web forms, and emails, making the process more automated and streamlined. Each investigation is tracked through a visual card system, which updates automatically and reflects the status of requests—whether they are pending, approved, in progress, or completed.
The platform is highly customizable, allowing users to define workflows, approval processes, and standard operating procedures (SOPs) specific to their needs. This customization ensures that each customer's unique processes and types of investigations are supported. Additionally, Operations Center offers real-time insights into performance through customizable KPIs and detailed reporting, aiding in both internal and external requirements.
Partner Benefits: Unlocking Value with Operations Center
Channel partners stand to gain significantly by offering Operations Center, tapping into multiple revenue streams. Key benefits include annual user license sales, technical support hours, and opportunities for custom solutions or integrations.
Operations Center enhances the Genetec environment by bridging gaps between existing systems, allowing customers to manage investigations seamlessly within the Genetec ecosystem. It automates manual processes, improving efficiency and work quality for end users.
For customers already using Genetec systems like Security Center and Clearance, Operations Center provides a cohesive solution that integrates with existing tools, addressing challenges of disconnected systems and streamlining the entire investigation process. This integration not only boosts operational efficiency but also presents a compelling value proposition to customers, making it easier for partners to position and sell the solution effectively.