Subscription management
2 minute read
- Can I purchase a multi-year subscription?
No. Licensing is renewed every 12 months.
- How do I know when a customer’s subscription has an upcoming renewal?
Billing will be directed to our channel partners. For questions about invoicing, contact our Subscriptions team.
- How and when am I invoiced for my customers’ subscriptions?
You’ll be invoiced on the anniversary date of the subscription activation and will be provided with pre-warning notifications of an upcoming payment due date with a statement. Quotes can be provided to customers that require traditional quotes and purchase orders to comply with their procurement processes. If a quote is required, contact your Channel Sales team.
- Are additional user licenses prorated?
No. Operations Center subscriptions do not require additional purchases during the subscription service per our fair use policy.