Subscription management

Can I purchase a multi-year subscription? 

No. Licensing is renewed every 12 months.

How do I know when a customer’s subscription has an upcoming renewal?

The Genetec Portal helps our partners manage their subscriptions by showing the status of all customer subscriptions in one central location. Billing will be directed to our channel partners. For questions about invoicing, contact our Subscriptions team.

How and when am I invoiced for my customers’ subscriptions?

You’ll be invoiced on the anniversary date of the subscription activation and will be provided with pre-warning notifications of an upcoming payment due date with a statement. Quotes can be provided to customers that require traditional quotes and purchase orders to comply with their procurement processes. If a quote is required, contact your Channel Sales team.

Are additional user licenses prorated? 

No. Operations Center subscriptions do not require additional purchases during the subscription service per our fair use policy.