Operations Center Vs CAD
Operations Center is intended to be a dispatching system for customers who maintain their own information databases and who are responsible for responding to internal activities.
1. Automations
Operations Center unifies the process of creating a dispatch with the report. We provide a system with automations to reduce the manual efforts of the dispatchers through integrations with systems like Security Center.
- Consolidates the functions of computer-aided dispatch and incident management systems
- Integrations and automations enhance workflow efficiency
2. Real time awareness
Operations Center is designed to bring the same information to dispatchers and field officers in real time rather than disconnecting field officers from the situational visibility.
- Mobile apps connect field and office teams
- Real time collaboration improves situational awareness
3. Customizability
Operations Center is designed to allow users to make incremental adjustments as needed to improve experiences, and new features and functions are available automatically to all subscribers.
- User can customize for their work and process
- Initiative interfaces get users to proficiency sooner
4. Reports and dashboards
Reports and dashboards allow users to define and track information in meaningful ways, and to comply with requirements as they change. Insights provide feedback on processes and give leadership an understanding of departmental stats.
- Dashboards can show performance and effectiveness
- Report on incidents and activities
Expanding Value and Revenue with Operations Center
1. Introducing Operations Center for Cost Savings
Your customers that have their security officers to manage, either in-house or contracted, are most likely lookin for ways to save costs while improving operations. This is the narrative that allows you to introduce Operations Center to them.
2. Enhancing Value with Operations Center
Operations Center can enable you to expand the value you’ve already provided through the video, access, and alarm systems in a high-touch manner. Your customer’s needs will change as their regulations or responsibilities change and the systems they have in place will need to help complete these tasks with the proper documentation.
3. Boost Profit Margins with Managed Services
Your position as the managed service provider for their dispatching and reporting system will enable you to sell technical support hours on a contracted basis, and with very little need to roll a truck to the site, profit margins should stay high. Operations Center is not a complex system to deploy or maintain, but the reality of a customer’s environment is one that is full of change.
4. Fostering Continuous Improvement with Easy System Updates
Today, their systems probably do not support changes easily which has built a culture of stagnation and complaciancy which we want to replace to one that seeks to constantly improve. These changes are often times small, adding a field to a card or changing the name of a resource, and quick for an administrator to make remotely, but can make the users life much easier.
Larger efforts will be around creating reports and dashboards for the various teams using the system, but with our template based designs your team can develop a library of references to tap into by supporting your other customers on Operations Center.
What are the high-level opportunities and benefits for the channel partner?
Selling Operations Center has multiple revenue streams:
- Operation Center user license annually
- Technical support hours
- Custom solutions or integrations
Security dispatching is a common use case that you can prospect for, but our potential value does not end there. The next logical conversation is enabling investigations management with Operations Center, Security Center, and Clearance.