Operations Center Plugin for Security Center

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Operations Center Plugin for Security Center connects both products. It allows operators to create cards on different Operations Center systems and boards directly from Security desk. Further, cards can be created via Security Center automation

Set up Pre-Requisite

Security Center base license contains the Operations Center plugin license. To verify that the license is installed correctly on the system check here: Config tool / About / Certificates: Look for the Operations Center.

Installation

In order to get started, download the Operations Center plugin.
The plugin is currently supported on Security Center version 5.10+. It needs to be installed on the server and on every system where Security Desk is expected to use the plugin.

The database requirements are below a megabyte

The plugin requires an internet connection at the server, and on systems where it is configured on. SecurityDesk clients only need a connection to the main server. Following URLs need to be reachable from machines that require internet: https://login.genetec.com/
https://login.microsoftonline.com
https://api.global.ops.center/clusters.json

Depending on the selected region:

🇨🇦 Canada: https://api.ca-canada.ops.center/

🇺🇸 US-East: https://api.us-east.ops.center/

🇪🇺 EU-West: https://api.eu-west.ops.center/

🇦🇺 Australia-East: https://api.aus-east.ops.center/

In case the network uses a proxy, it needs to be configured in the plugin.

Setup - Adding Plugin

Using the plugin task, add a new Plugin and select "Operations Center" in the Type section and follow the wizard steps

Proxy Configuration (optional)

To configure the proxy, navigate to plugin properties in the Config Tool, enable the proxy. Enter the proxy address, if needed enable the authentication and enter Username and Password.

Operation Center connection

Set up the connection to Operation Center by using the wizard on the plugin properties page in Config Tool.

Setting up Service User

We recommend using the preselected option to create new service user. In the next step select region and system and enter a name for a service user. It is also possible to use already existing service users.

Board selection

Select boards that should be accessible through the plugin.

Summary

A summary as well as the service user credentials are shown. Don’t forget to save these credentials for later use.

Work request types

To allow operators to create work request directly from Security Desk it is possible to create Work request types under Configuration of work requests. To add a type, click the plus button, add a work request type title, and select a board and category.