Operations Center for Security Dispatching

Operations Center can quickly be integrated with any Security Center system that is operating on version 5.10 or newer, and that has internet access.

This combination greatly improves the workflow of tracking and responding to alarms or incidents for an organization. No longer do they need to watch an alarm list and then try to figure out how to coordinate their field teams to respond. Our system allows the entire department to know of new issues in real time and presents their operating procedures for each role involved in the response.

Events in Security Center can now use Event to Action or Automation  to start the dispatch process automatically, and users can quickly manually request work through Security Desk.

Dispatchers and officers can respond faster and with guidance through activities, both planned and unplanned. Officers can self-dispatch, further improving response time, as they can see what work is pending or available in real time.

Benefits of integration with Security Center

Assessing Command Center Systems and Streamlining Security Operations:

 Key Questions, Personas, and Differentiators

Look at your customers command center and document all of the systems, platforms, tools, and communication devices they have. Imagine the challenge of being an individual trying to understand what is actually happening by monitoring all of the different software systems on different screens, then knowing what action to take when they recognize something is happening. Now, how can they get information out to officers in the field so that they can respond safely and properly?

1. How do you manage alarms now, and how do you communicate to officers in the field so they can respond?

2. Do officers in the field have visibility to what is happening? 

What are some general discovery questions a channel partner can ask the customer?

START

Step 1

How do you manage alarms now, and how do you communicate to officers in the field so they can respond?

3. Can they create events from the field or do they have to return to the office?

4. Does your current system help guide staff through the work with SOPs or other tools?

5. What is the process for creating reports today? Does this provide a solution to your needs? 

5. Can you pull statistics and insights about your activities?

What are the personas in the buying group?

• Security directors
• Managers
• Chiefs of police
• Risk managers
• Legal departments

Can we define objectives or outcomes for each persona?

Security and safety leadership

• Efficiency improvement: saves time by automating tasks and reducing context switching
• Ensuring responsibilities are being handled: improves accountability by making everything visible 
• Optimized management of resources: gets work to the right resource 
• Reduced number of systems in daily operations: supports multiple processes and teams

I.T. and I.S.

• Cybersecurity and data security: is monitored and always up-to-date
• Availability and redundancy of systems: removes complexity in connecting and backing up
• Integrations and connections: are built to connect with all types of systems 
  
   

Risk management and legal

• Compliance: blockchain ensures trustworthy data
• Record keeping: automatically records who, what, and when
• Privacy between groups: built with privacy by design